HighLevel Refund Audit Logs: Track Who Issued Refunds

HighLevel added audit logging for refunds, giving you visibility into who is processing refunds and when.

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What Audit Logs Show

For each refund, you can see:

Charge ID — The original payment
User ID — Who processed the refund
Refund ID — Unique identifier
Amount — How much was refunded
Date and Time — When it happened

Where to Find Audit Logs

Agency Level

Go to Agency Settings → Audit Logs to see refunds across all sub-accounts.

Sub-Account Level

Go to Settings → Audit Logs to see refunds for that specific account.

Why This Matters

Accountability

Know exactly who processed each refund — important when multiple team members have access.

Fraud Prevention

Spot unauthorized refunds quickly.

Dispute Resolution

When customers claim they didn't receive a refund, you have proof.

Reporting

Track refund trends over time.

Use Cases

Agencies — Monitor refunds across client accounts
Teams — Know which team member processed each refund
Compliance — Maintain records for accounting
Investigation — Track down suspicious activity