In this episode of “The Marketing Show”, James Hurst welcomes a special guest, Beant Singh, to talk about his experience with high-level agency support space. Beant starts by talking about his backstory and how he got started in the business world at the age of 16 by launching his first company, Ovis, which dealt in security camera systems. He later started a marketing company in 2020 which provided businesses with websites and other marketing services to make them look good online. In November of 2020, He found HighLevel and decided to give it a try. He got sucked into high-level and soon after, the idea of Extendly for HighLevel was born.
The idea behind Extendly
Initially, the idea behind Extendly was not to provide support but to build snapshots. They first built a dental snapshot, which took off and did well. People started asking for more snapshots, and they built several custom snapshots for people. The demand for support grew as people started using their snapshots for their customers. They began providing support services only to those using their snapshots. But now, they provide support to anyone and everyone, 24/7. They acquired GHL experts earlier this year, who did custom development to get them where they needed to be to provide the support they needed.
Beant then gives a behind-the-scenes tour of their performance and support system. They provide agency-level support, which they’ve recently launched a new sport engine experience that’s an all-in-one chat widget inside your high level that has knowledge base user guides and live chat all in one for your users to access. On the back end, you have the ability to turn off certain articles or recreate an article that you want with your video or something of that nature. Beant shows James their performance metrics, where they’ve had a 94% satisfaction rate and 45 second response time. They have custom development in place through APIs to provide their customers with the best support services.
Snapshots
Beant also talks about their snapshots, which are a breathing, living kind of thing. They provide updates for a year after you buy them, and they push out changes, updates, improvements, bug fixes, etc. They built their small business snapshot to be universal to fit almost every business style with some customization. However, some people have said that their snapshots have so much that they want them to pare it back a little bit.
For an exclusive discount to try their services free please visit: https://go.getextendly.com/james
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James Hurst is an expert at HighLevel®, ClickFunnels (Dream Car Winner 🚙) and many other Online Marketing Softwares. He is also a software engineer 🧑💻 and the host of The Marketing Show™ 📣 and owner of DDXWEB Marketing Agency. 📈 (https://www.ddxweb.com) an agency on the $497 plan of HighLevel®.
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