HighLevel Agency Owner Role: Secure Your Account

HighLevel introduced the Agency Owner role to provide better security and clear ownership for agency accounts.

What Is the Agency Owner Role?

The Agency Owner is the primary account holder with special privileges that other admin users don't have.

Agency Owner Privileges

Only the Agency Owner can:

• Transfer ownership — Move the account to someone else
• Access billing — View and modify payment information
• See sensitive settings — Financial and account-level data
• Cannot be demoted — Must transfer ownership to step down

Why This Matters

Security

Financial information is now protected from other admin users who shouldn't have access.

Clear Ownership

There's no ambiguity about who owns the account and can make critical decisions.

Key Communications

Important notifications (billing issues, account alerts) route to the Agency Owner.

Migration

All existing agencies were automatically migrated:

• The original account creator became the Agency Owner
• An email notification was sent to confirm
• No action required unless you need to transfer ownership

Transferring Ownership

If you need to change the Agency Owner:

1. Log in as the current Agency Owner
2. Go to Agency Settings → Team
3. Find the Transfer Ownership option
4. Select the new owner
5. Confirm the transfer

See Also

• HighLevel — The platform