HighLevel Conversation Filters: Sort by Message Direction and Type

HighLevel added two powerful filters to the Conversations screen, making it easier to find and prioritize the right conversations.

New Filters

Last Message Direction

Filter conversations by whether the last message was:

• Inbound — The contact sent the last message
• Outbound — You (or your team) sent the last message

This helps you quickly find conversations waiting for a reply.

Last Outbound Message Type

Filter by how the last outbound message was sent:

• Manual — A human typed and sent it
• Automated — Sent by a workflow

This helps you understand which conversations need human attention versus which are being handled by automation.

Why These Filters Matter

Prioritize Responses

Filter to "Inbound" to see all conversations where a contact is waiting for a reply.

Quality Control

Filter to "Automated" to review what your automations are sending.

Team Management

See which conversations your team has responded to manually.

How to Use the Filters

1. Go to Conversations
2. Click the Filter icon
3. Select your filter criteria
4. Apply

The conversation list updates to show only matching conversations.

Note on Data Availability

The Last Message Direction filter works for messages sent after May 9, 2023.

See Also

• HighLevel — The platform