HighLevel Social Planner: Easier Account Reconnection

HighLevel improved the Social Planner with better account management and clearer error handling. These updates are designed to reduce support tickets by 40%.

Key Improvements

Multi-Admin Reconnection

Any page or group admin can now reconnect social accounts — not just the person who originally connected it.

Better Error Messages

When something goes wrong, you'll see:

• Clear error reasons
• Helpful articles explaining why
• What permissions are missing
• How to fix the issue

Account Search

If you manage many social profiles, you can now search for specific accounts instead of scrolling through a long list.

Multiple Connections

Connect in one session:

• Multiple Facebook pages
• Multiple Facebook groups
• Multiple locations
• Multiple profiles

Expired Account Handling

Reconnect expired accounts directly from the interface without starting from scratch.

Permission Warnings

The system now warns you when:

• Permissions are missing
• A button shows exactly which permissions are needed
• Steps to grant missing permissions

Why This Matters

Before these updates, users often had to contact support for help reconnecting social accounts. Now:

• Self-service reconnection
• Clear troubleshooting guidance
• Less waiting for help

Common Issues Solved

• "Why did my account disconnect?" — Now explained
• "I can't reconnect my page" — Any admin can do it
• "Which account is which?" — Search and find it
• "What permissions do I need?" — Listed clearly

See Also

• HighLevel — The platform