Fix the HighLevel 9 Dots Loading Error (Login Issue)

If you've ever been stuck staring at nine spinning dots when trying to log into HighLevel, you're not alone. This loading error is common enough that HighLevel has official documentation for it.

This article is based on a video. Watch the full video here.

What Causes the 9 Dots Issue

The infinite loading usually comes from:

Cookie conflicts — Old or corrupted browser cookies
White-label domain issues — Conflicts between your custom domain and HighLevel's servers
Cache problems — Stale cached data in your browser

The Fix: Step by Step

1. Try "Log In As" (If You Have Access)

If you can access another account or the agency view, try using the "Log in as" feature to access the problem account. Sometimes this bypasses the issue.

2. Contact HighLevel Support

If you're completely locked out:

Go to HighLevel's website
Look for the live chat option
Explain the 9 dots issue

They can sometimes reset things on their end.

3. Clear Cookies (The Real Fix)

This is usually what actually solves it:

Clear cookies for these domains:

Your white-label domain (e.g., app.youragency.com)
HighLevel's base domain (app.gohighlevel.com)
Any related subdomains

How to Clear Cookies in Chrome:

Click the lock icon in the address bar
Click "Cookies"
Select each domain and click "Remove"
Refresh the page

4. Swap White Label Temporarily

If clearing cookies doesn't work:

Log in via the standard HighLevel URL (not your white-label)
Access your account
Check white-label settings for any issues

Preventing Future Issues

Use incognito mode when testing white-label setups
Clear cookies regularly if you switch between multiple accounts
Don't have multiple HighLevel tabs open with different accounts

Still Stuck?

If none of this works, the issue might be on HighLevel's end. Contact support with:

Your account email
Screenshot of the error
Browser and device info
Steps you've already tried