HighLevel Custom Values in If/Else + Better Loop Detection

HighLevel released updates to make workflows more powerful and safer: custom values now work in If/Else conditions, and better loop detection prevents infinite workflow loops.

Custom Values in If/Else

You can now use custom values (like contact fields) in your If/Else workflow conditions. Not sure which is which? See Custom Fields vs Custom Values for the full breakdown.

Why This Matters

Before, If/Else could only check basic conditions. Now you can:

• Check custom field values
• Compare dates dynamically
• Use contact data for branching

Example Use Case

Set a custom value to mark contacts as "VIP" and have workflows branch differently:

• VIP contacts → Premium follow-up sequence
• Regular contacts → Standard sequence

Better Loop Detection

HighLevel added the "definitive loop list" trigger type to prevent accidental infinite loops.

What Are Workflow Loops?

A loop happens when:

1. Workflow A triggers Workflow B
2. Workflow B triggers Workflow A
3. They run forever (bad!)

How Loop Detection Helps

The system now warns you when creating workflows that could create loops, preventing:

• Server crashes
• Unexpected charges
• Confused contacts getting 1000 messages

Invoicing Updates

This release also included invoicing improvements:

• One-time invoices — Only created when you save/send (not when opening builder)
• Clone invoices — Easily duplicate existing invoices
• Better product selection — Improved metrics and messaging in builder

See Also

• Custom Fields vs Custom Values — Understand the difference and when to use each one
• Premium Workflow Actions — Advanced workflow features like HTTP requests and webhooks