HighLevel Appointment Report: Track Bookings and Show Rates

HighLevel's Appointment Report gives you a complete view of your calendar performance — bookings, confirmations, shows, and no-shows.

Accessing the Appointment Report

1. Go to Reporting in the left sidebar
2. Select Appointment Report

What the Report Shows

Overview Metrics

• Total Bookings — Appointments scheduled
• Confirmations — Appointments confirmed by contact
• Shows — Appointments that were kept
• No-Shows — Appointments missed

Individual Appointment Details

For each appointment, you'll see:

• Date and time booked
• Appointment date requested
• Contact name
• Who created the appointment (contact vs. staff)
• Current status

Filtering the Report

By Calendar

Select a specific calendar to view only appointments from that booking calendar.

By Date Range

Set a start and end date to analyze specific time periods. Useful for:

• Weekly performance reviews
• Monthly reporting
• Campaign analysis

Using Appointment Data

Identify No-Show Patterns

High no-show rates might indicate:

• Wrong target audience
• Poor reminder sequences
• Too much time between booking and appointment

Optimize Confirmation Sequences

If confirmations are low, improve your:

• Reminder emails
• SMS confirmations
• Calendar event descriptions

Track Team Performance

Compare appointment outcomes across different team members or calendars.

See Also

• HighLevel — The platform