Deep Link to Any Contact Record in HighLevel

Tired of sending internal notifications about new leads and having your team hunt through contacts to find them? This workflow hack creates direct links that open specific contact records instantly when clicked.

The Problem

A form gets submitted. You send an internal email to your sales team: "New lead came in!" But then what? They have to:

1. Log into HighLevel
2. Figure out which sub-account
3. Search for the contact
4. Hope they find the right one

That's wasted time on every single lead.

The Solution: Deep Links

Instead of just notifying your team, give them a link that opens the exact contact record in one click.

Understanding the URL Structure

Every contact in HighLevel has a predictable URL structure:

[your-white-label] / v2 / location / [location-id] / contacts / detail / [contact-id]

Breaking it down:

• White-label domain — Your agency's branded URL (e.g., app.youragency.com)
• v2/location/ — The path prefix
• Location ID — The sub-account identifier
• contacts/detail/ — The contacts section
• Contact ID — The specific contact's unique ID

Making It Dynamic

The trick is using merge fields so the link works for any contact in any location:

[your-white-label] / v2 / location / {{location.id}} / contacts / detail / {{contact.id}}

Replace the white-label domain with your actual domain, but keep the merge fields exactly as shown: {{location.id}} and {{contact.id}}.

Setting Up the Workflow

1. Create or edit a workflow that triggers on form submission (or any contact event)
2. Add an Internal Notification or Send Email action
3. In the email body, add a link with:
   • URL: Your dynamic deep link
   • Display text: "Click here to view the contact"
   • Open in new window: Yes

When your team receives the notification, one click opens that exact contact.

Important Notes

• Desktop only — This works on the web app, not the mobile app (yet)
• Must be logged in — If the recipient isn't already logged into HighLevel, they'll need to log in first
• Workaround if not logged in: Right-click the link, copy the URL, log in, then paste the URL

Watch the Full Tutorial

See this deep linking setup in action with a live demo.

Watch: Deep Link to Any Contact Record

Use Cases

• Sales notifications — New lead comes in, rep clicks directly to the contact
• Support tickets — Ticket created, support clicks to see full contact history
• Task assignments — "Review this contact" with a direct link
• Agency alerts — Notify yourself when high-value leads come in

See Also

• Premium Workflow Actions — Other advanced workflow features like HTTP requests and webhooks for more complex automations