In today’s business landscape, chat GPT and OpenAI have become hot topics, with many entrepreneurs exploring their potential applications. One exciting use case is automating replies to Google reviews using OpenAI and Zapier. In this blog post, we’ll walk you through the process of setting up an automated response system for your Google reviews, allowing you to save time and maintain an active online presence. Let’s dive in!
Step 1: Setting up the Trigger in Zapier To initiate the automation, you’ll need to create a new Zap in Zapier. Set the trigger as “Google My Business” and log in to your Google My Business account. Choose the event “New Review” and continue with the setup.
Step 2: Connecting OpenAI to Generate Responses Next, you’ll connect OpenAI to Zapier. Sign up for an OpenAI account if you don’t already have one. Obtain your OpenAI API key, and then paste it into Zapier to establish the connection. This integration will enable OpenAI to generate automated responses based on the review content.
Step 3: Composing the Response Now it’s time to craft the response that OpenAI will generate. You can customize the message to align with your business and client needs. Include relevant information about your business, such as its name and the services it offers. It’s important to ask OpenAI to compose an appropriate response, thanking the reviewer for their feedback and considering their star rating. You can use variables to insert the review comment and star rating dynamically.
Step 4: Testing the Automation To ensure everything is working correctly, perform a test run. Trigger the Zap by submitting a review or use a test review in the Google My Business account. Zapier will pass the review details to OpenAI, which will generate an automated response based on your setup. Review the response and verify if it aligns with your expectations.
Step 5: Optional Step: Emailing Responses for Manual Review If you prefer to have a manual review step before posting responses, you can incorporate an email notification system. Using Zapier’s Gmail integration, you can set up an email that sends the generated response to your inbox. This way, you can review the automated response and make any necessary adjustments before posting it on Google.
Step 6: Automated Posting (Optional) If you trust OpenAI’s responses and want to automate the posting process, you can skip the manual review step. Set up another step in Zapier to create a reply to the Google review. This step will take the response generated by OpenAI and automatically post it as a reply to the review.
Conclusion: Automating Google review responses using OpenAI and Zapier can be a game-changer for businesses seeking to streamline their online reputation management. By saving time and maintaining an active presence, you can demonstrate to potential customers that you value their feedback. Whether you choose to manually review responses or automate the posting process, this powerful integration can enhance your brand image and build customer trust.
Remember to continuously request new reviews from customers and leverage tools like James’ Smarter Review Requests to gather more feedback. With the right automation strategies in place, you can boost your online presence, attract more customers, and stay ahead in today’s competitive business landscape.
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James Hurst is an expert at HighLevel®, ClickFunnels (Dream Car Winner 🚙) and many other Online Marketing Softwares. He is also a software engineer 🧑💻 and the host of The Marketing Show™ 📣 and owner of DDXWEB Marketing Agency. 📈 (https://www.ddxweb.com) an agency on the $497 plan of HighLevel®.
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